Provider Hamburg Commercial Bank AG
Gerhart-Hauptmann-Platz 50
20095 Hamburg
Mailing address Hamburg Commercial Bank AG
20079 Hamburg
Phone: +49 40-33 33-0
Fax: +49 40-33 33-340 01

Legal form Aktiengesellschaft deutschen Rechts
Authorized representatives Stefan Ermisch (Chairman of the Management Board)
Ulrik Lackschewitz (Deputy Chairman of the Management Board)
Ian Banwell (Member of the Management Board)
Dr. Nicolas Blanchard (Member of the Management Board)
Christopher Brody (Member of the Management Board)
Person with responsibility as laid down in § 55 (2) Rundfunkstaatsvertrag Nicole Neumann
Head of Marketing & Digital Media
Hamburg Commercial Bank AG
20095 Hamburg
Commercial register Hamburg jurisdiction HRB 87366
Supervisory authority European Central Bank
Sonnemannstrasse 22
60314 Frankfurt am Main

Bundesanstalt für Finanzdienstleistungsaufsicht
Graurheindorfer Strasse 108
53117 Bonn
Marie-Curie-Str. 24-28
60439 Frankfurt am Main
VAT identification number DE 813 725 193
FATCA (GIIN) 227QZM.00000.LE.276
Bank Code 210 500 00
Out-of-court dispute resolution In the event of disputes with the Hamburg Commercial Bank AG, consumers have the option of calling the services of the Ombudsman for public-sector banks. If the subject of a dispute falls under German payment services law, customers who are not consumers may also call on the Ombudsman for public-sector banks.

A complaint must be submitted in text form to

Bundesverband deutscher Banken
Ombudsmann der privaten Banken
Postfach 04 03 07
10062 Berlin

Details may be found in the “Verfahrensordnung für die Schlichtung von Kundenbeschwerden im Bereich des Bundesverbandes Öffentlicher Banken Deutschlands (VÖB)“ (procedural rules available only in German), which may be ordered on request or can be downloaded from the internet at

Hamburg Commercial Bank AG participates in the consumer complaint system of this approved consumer dispute resolution scheme.

The European Commission has set up an online dispute resolution platform (ODR platform). This ODR platform can only be used for out-of-court resolutions of disputes arising of purchase and services contracts concluded online.
The ODR platform is accessible via the following link:

The Hamburg Commercial Bank e-mail address is:

In the case of alleged breaches

  • of the Payment Services Supervision Act (Zahlungsdiensteaufsichtsgesetz),
  • of Sections 675c to 676c of the German Civil Code (BGB) or
  • Article 248 of the Introductory Act to the German Civil Code,
a complaint may additionally be submitted in writing to the Bundesanstalt für Finanzdienstleistungsaufsicht.


Bundesanstalt für Finanzdienstleistungsaufsicht
Graurheindorfer Str. 108
53117 Bonn
Marie-Curie-Str. 24 – 28
60439 Frankfurt am Main