Imprint

Provider Hamburg Commercial Bank AG
Gerhart-Hauptmann-Platz 50
20095 Hamburg
Germany
Mailing address Hamburg Commercial Bank AG
20079 Hamburg
Germany
Phone: +49 40-33 33-0
Fax: +49 40-33 33-340 01

E-Mail: info@hcob-bank.com
Legal form Aktiengesellschaft deutschen Rechts
Authorized representatives Ulrik Lackschewitz (Chairman of the Management Board)
Marc Ziegner (Deputy Chairman of the Management Board)
Christopher Brody (Member of the Management Board)
Person with responsibility as laid down in § 55 (2) Rundfunkstaatsvertrag Nadine Kaiser (Head of Marketing)
Marketing & Communications
Hamburg Commercial Bank AG
20095 Hamburg
Germany
Commercial register Hamburg jurisdiction HRB 87366
Supervisory authority European Central Bank
Sonnemannstrasse 22
60314 Frankfurt am Main
Germany

Bundesanstalt für Finanzdienstleistungsaufsicht
Graurheindorfer Strasse 108
53117 Bonn
Germany
and
Marie-Curie-Str. 24-28
60439 Frankfurt am Main
Germany
VAT identification number DE 813 725 193
FATCA (GIIN) 227QZM.00000.LE.276
Bank Code 210 500 00
BIC / Swift-Code HSHNDEHH
Out-of-court dispute resolution In the event of disputes with Hamburg Commercial Bank, consumers have the option of contacting the ombudsman of the Association of German Banks (BdB). In the event of disputes about payment services and e-money, entrepreneurs can also contact the ombudsman of the BdB.

A complaint must be submitted in text form to

Bundesverband deutscher Banken
Ombudsmann der privaten Banken
Geschäftsstelle
Postfach 04 03 07
10062 Berlin
E-Mail: ombudsmann@bdb.de
Internet: www.bankenombudsmann.de

Information on the ombudsman procedure for private banks (e.g. the rules of procedure) can be found at www.bankenombudsmann.de .

Hamburg Commercial Bank AG participates in the consumer complaint system of this approved consumer dispute resolution scheme.

The European Commission has set up an online dispute resolution platform (ODR platform). This ODR platform can only be used for out-of-court resolutions of disputes arising of purchase and services contracts concluded online.
The ODR platform is accessible via the following link:
http://ec.europa.eu/consumers/odr/

The Hamburg Commercial Bank e-mail address is: info@hcob-bank.com

In the case of alleged breaches

  • of the Payment Services Supervision Act (Zahlungsdiensteaufsichtsgesetz),
  • of Sections 675c to 676c of the German Civil Code (BGB) or
  • Article 248 of the Introductory Act to the German Civil Code,
a complaint may additionally be submitted in writing to the Bundesanstalt für Finanzdienstleistungsaufsicht.

Address:

Bundesanstalt für Finanzdienstleistungsaufsicht
Graurheindorfer Str. 108
53117 Bonn
Germany
and
Marie-Curie-Str. 24 – 28
60439 Frankfurt am Main
Germany